Your privacy is important to Trip Hauz. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used

You may be asked for personal information anytime you are in contact with Trip Hauz directly Generally, We collect two types of information from users:-

• Information you submit to us
• Automatically our site gathers data

Everyone is welcome to browse our site and there is no requirement to register anything at any time. If you decide to make a booking, we will gather several pieces of information from you during the booking process and at time request for holiday package from our website or through our customer service team -by email, letter, fax, on the phone. Also When you register with us, subscribe to our newsletter, enter competitions, send us queries. Our enquiry form uses required and non required fields. We require only the most basic contact informations such as name, address, phone number, and email address and payment information. There are also non required fields on our order form that you may use to provide more data and instructions so that your booking can be handled in the way you want

Just like most web sites, our server automatically gathers some usage information from you so that we can improve and enhance our site based on user patterns.As you browse our Website, it collects log file, IP address, and other standard tracking data we use to evaluate site traffic patterns and popular areas and pages. Such information is aggregated with tracking data from all site visitors and is never associated with individually identifiable information that would reveal any personal information about you.

Any of the information we collect from you may be used in one of the following ways

• To personalize your experience (your information helps us to better respond to individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve our customer service (your information helps us to more Effectively respond to your customer service requests and support Needs).
• To process transactions your information, whether public or private will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• Personal information may also be used internally for research, analysis and auditing
• To send periodic emails

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at bottom of each mail.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Occasionally at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for consent and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

This website has security measures in place to protect the loss, misuse, and/or alteration of information under our control. The data resides behind a firewall, with access restricted to our authorized personnel. All financial transactions are secured using 128 bit encryption, which is currently the strongest available for commercial use. In case your browser supports a lower level of encryption we suggest you upgrade your browser. Should you wish to address any questions pertaining to the security features of the website, please email to us.

If we decide to change our Privacy Policy we will post the changes on this page and mention the modified date. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

In order to cover our expected loss from the cancellation of the booking below is set the scale of charges which must be paid by the traveler

• Advance amount is non-refundable in any circumstances however we can adjust the same in future booking for same destination & Same Guest depends upon Postponement time & Hotel Policy.
• 20 % of total package cost will be charged as cancellation amount 30 or more days before your travel date.
• 40% of total package cost will be charged as cancellation amount between 20 to 30 days before your travel date.
• 60% of package cost will be charged as cancellation amount between 10 to 20 days before your travel date.
• 100% of package cost will be charged as cancellation amount less than 10 days before your travel date.
• Postponement Can be entertained only one week prior to start date.
• Cancellation Policy is subject to change. It purely depends upon the cancellation policy of respective hotels. In Peak seasons, Some hotels may charge 100% cancellation. Refunds normally take 12 working days after the cancellation request has been raised & transferred electronically to your bank account.

• In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).

• Refund for hotel payment will follow the hotel's cancellation policy
• Train tickets cancellations will follow the Railway's policy
• Flight tickets cancellations will follow the airlines company policy
• In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

• Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

• For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by The Travel Planners, will be under the exclusive jurisdiction of Court of Delhi.